As the Chief Executive Officer and on behalf of University Hospitals Coventry and Warwickshire NHS Trust, I would like to offer my sincere condolences to you on the loss of your loved one.

As a Trust we are committed to providing quality care to patients, their families, close friends and carers.  We would very much appreciate your help in evaluating the care and support you and your loved one received in our hospitals leading up to and at the time of death.

I realise that taking part in the completion of this survey could bring back some strong memories so please be reassured this questionnaire is entirely voluntary. VOICES (Views of Informal Carers Evaluation of Services) is a survey of bereaved carers who provided support to a relative, partner or friend.

We are sending this to you without expectation but, if you do feel able, we would be extremely grateful if you could let us know if our team has done their best for you. Any feedback you can give us will help us understand what we are doing well and if there are things we can improve upon for others who may be going through a similar experience.

Your views are much appreciated and our thoughts are with you at this time.

Professor Andrew Hardy
Chief Executive