Welcome to our website. Your use of this website is subject to these terms and conditions, please take the time to read them. To make things easier we have used the following terms - "We, our, us" refers to University Hospitals Coventry and Warwickshire NHS Trust, an organisation registered in England and Wales, whose registered address is at Clifford Bridge Road, Coventry CV2 2DX; "Our website" refers to https://uhcweol.myimpression.co.uk/ and 'You and your' means the user to our website.
Our website must not be used for illegal purposes, and you must abide by all applicable laws and regulations. You must not attempt to interfere with the proper working of our website or attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device and you must not attempt to gain access to secured areas or restricted information.
You may be responsible for any claims, expenses, liabilities, losses, costs including legal fees incurred by us if you violate our terms and conditions while using our website.
We may alter, suspend or discontinue some aspect of our website or the content of the survey, including your access to it. Any new features including new contents after the changes will still be subject to our terms and conditions.
We may also alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that new version. Please keep yourself up-to-date by checking our terms and conditions whenever using our website.
From time to time our website may contain copyright material, trade names and other proprietary information, including, but not limited to, text, software, photographs, and graphics. The entire contents of our website are protected by copyright law. We or our licensors own copyright and/or database right in the selection, co-ordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these terms and conditions.
LIMITATION OF LIABILITY
We try to make our website available at all times but cannot guarantee that it will operate continuously or without interruptions or be error free and we will not accept liability for its unavailability.
In circumstances where you suffer loss or damage arising out of or in connection with the viewing or undertaking of our surveys, we regret that we will not accept liability for this loss or damage (to the extent permitted by applicable law).
From time to time our website may have links to other websites. These websites are independent from us and we do not have control over their content or availability. A link to any other website does not signify that we endorse the content or the use of that website and we will not be responsible for the loss or damage caused by or in connection with the use of or reliance on any content, goods or services available on or through those websites. Please contact its website administrator or web master directly for any concerns regarding an external link.
BARRING FROM OUR WEBSITE
In the unlikely event that we may have to bar a user from our website on a permanent or temporary basis we will notify that user in writing before we implement a bar.
GOVERNING LAW AND JURISDICTION
These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
VALIDITY OF PROVISIONS
The validity of any provision of these terms and conditions shall not be affected if any other provision is found to be illegal, invalid or unenforceable for any reason.
Failure by us to enforce a right does not mean that we cannot later seek to enforce that right. You may not assign or transfer your rights under these terms and conditions to another person.
INTRODUCTION TO THE DATA CONTROLLER
University Hospitals Coventry and Warwickshire NHS Trust is an NHS Teaching hospital responsible for managing two major hospitals in Coventry and Warwickshire - University Hospital and Hospital of St Cross.
INTRODUCTION TO THE WEBSITE
Our website has been developed to help us better understand the service experience we deliver at University Hospitals Coventry & Warwickshire NHS Trust. We do this through use of a questionnaire to gather impressions, opinions and suggestions from those who have had the opportunity to experience our services.
Organisation Name: University Hospitals Coventry and Warwickshire NHS Trust
Address: Trust Headquarters, Clifford Bridge Road, Coventry CV2 2DX
Data Controller: University Hospitals Coventry and Warwickshire NHS Trust
ONLINE PRIVACY PRACTICES
DATA PROTECTION NOTICE
We will use your answers to this questionnaire to look at ways in which our services to our customers can be improved and for the purpose of administration and statistical analysis. We may share your information with our service providers and agents for these purposes.
If you provide us with sensitive information about you, by completing the questionnaire, you consent to our processing it for the purposes described above.
By providing us with your feedback, suggestions or opinions you agree that we may (but are not obliged to) use them (at our discretion) without restriction and free of charge.
PROVIDING VISITORS WITH ANONYMOUS ACCESS
You can access our website and browse our site without disclosing your personal data.
DATA COLLECTION AND PURPOSE SPECIFICATION
The information we collect via the Website may include:
Any personal details you may expressly provide us during the questionnaire, such as your name, age etc. We use this information for looking at ways in which our services to our customers can be improved and for the purposes of administration and statistical analysis. We will not pass your details to another organisation for any purposes. We will not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not take orders or process financial information via the website.
We will not use personal data for any purposes other than that indicated above.
Cookies are small text files that can be used by web sites to make a user's experience more efficient. Without cookies, it would be very difficult for a web site to allow a visitor to fill in a form, fill up a shopping cart or to remember the user's preferences or registration details for a future visit.
The law states that we can store cookies on your machine if they are essential to the operation of this site but that for all others we need your permission to do so.
On this website we only use session, or transient cookies. These are cookies that are stored in the computer's memory only during the user’s browsing session and are automatically deleted from the user’s computer when the browser is closed. These cookies store a session ID that is not personally identifiable to users, allowing the user to move easily from page to page completing our survey.
Session cookies are never written on the hard drive and they do not collect any information from the user's computer. Session cookies expire at the end of the user's browser session.
More information about cookies, including how to block them or delete them, can be found at http://www.aboutcookies.org/.
We do not knowingly collect personally identifiable data from children. Should children wish to give us their views, our questionnaire is structured so that they can submit their feedback through a parent, guardian or carer.
Our website does not enable our visitors to communicate with other visitors or post information to be accessed by others.
Data Protection Officer, University Hospitals Coventry and Warwickshire NHS Trust Trust Headquarters, Clifford Bridge Road, Coventry CV2 2DX
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including your name and address to the above address.
We will provide you with a readable copy of the personal data which we keep about you which are within Department of Health guidelines. We will provide the information for a charge of up to a maximum of £50.00. Please contact the Legal Department on the above address.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified or amended although we reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.
University Hospitals Coventry and Warwickshire NHS Trust
25th March 2013